Shipping policy
SHIPPING POLICY
Countries We Ship To We currently ship to [list your countries/regions, e.g., "the United Kingdom and European Union countries"].
Processing Time Orders are typically processed within [e.g., 1-3 business days] after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Times and Costs
Shipping costs are calculated at checkout based on your order total, delivery location, and the items in your cart.
UNITED KINGDOM
Standard Shipping: e.g., 1-4 business days - Calculated at checkout
Express Shipping: e.g., 1-2 business days - Calculated at checkout
EUROPE
Standard Shipping: e.g., 3-7 business days - Calculated at checkout
Express Shipping: e.g., 2-3 business days - Calculated at checkout
REST OF WORLD
Standard Shipping: e.g., 5-12 business days - Calculated at checkout
Express Shipping: 3-7 business days - Calculated at checkout
You'll see the exact shipping cost for your order before completing your purchase.
Shipping times are estimates and begin after your order has been processed. Delays may occur due to factors beyond our control.
Tracking Information Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
International Shipping For international orders:
- Duties and taxes are calculated at checkout and included in your total, so you won't pay additional fees upon delivery
- We use tracked shipping services (such as DHL or Royal Mail International Tracked)
- Customers can pay in their local currency using local payment methods
Lost or Returned Orders If your order is lost in transit or returned to us, please contact me at sophieatkinson.illustration.uk@gmail.com within 14 days of the expected delivery date so we can resolve the issue.
Contact Us For shipping questions, please reach out to me at sophieatkinson.illustration.uk@gmail.com